Can you hear me? : how to connect with people in a virtual world.

by Morgan, Nick, 1953-

Format: Print Book 2018
Availability: Available at 1 Library 1 of 1 copy
Available (1)
Location Collection Call #
Pleasant Hills Public Library Nonfiction 302.23 M84
Location  Pleasant Hills Public Library
 
Collection  Nonfiction
 
Call Number  302.23 M84
 
 
Summary

A Washington Post Bestseller

Your manual for remote and virtual work

Communicating virtually is cool, useful, and now even more ubiquitous and necessary than ever. But we're often reminded that the quality of human connection we experience in many forms of virtual communication is awful. We've all felt disconnected in a video conference, frustrated that we're not getting through on the phone, upset when our email is badly misinterpreted, or anxious that we're being misunderstood.

How can we fix this? In this powerful, practical book, communication expert Nick Morgan outlines five big problems with communication in the virtual world--lack of feedback, lack of empathy, lack of control, lack of emotion, and lack of connection and commitment--and shows how to overcome them as we shift to working remotely more and more.

Morgan argues that while virtual communication will never be as rich or intuitive as a face-to-face meeting, recent research suggests that we need to learn is to consciously deliver a whole set of cues, both verbal and nonverbal, that we used to deliver unconsciously in the pre-virtual era. He guides us through this important process, providing rules for virtual feedback, an empathy assessment and virtual temperature check, tips for creating trust in a virtual context, and advice for specific digital channels such as email and text, the conference call, Skype, and more.

Whether you're an entrepreneur, an independent professional, or a manager in an organization that has more than one office or customers who aren't nearby, Can You Hear Me? is your essential communications manual for twenty-first-century work.

Additional Information
Subjects catreq 07/24/20 pl
Publisher 2018
Notes Includes bibliogaphical references and index.
Description xii, 270 pages ; 22 cm
ISBN 9781633694446
Other Classic View